Return Policy


We take our YAY! very seriously here at paleoette and want you to be completely happy with your purchase. If, for any reason, your order is not everything you had hoped for please email us at and a real human with a great big heart will straighten things out. We stand by our product and offer a 100% 14-Day customer satisfaction guarantee.

We ship far and wide and we're pretty proud of that. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.

NOTEPlease note that there will be a 30% restocking fee so we can recover from charges that we have incurred. 

In cases where packages are being returned due to insufficient address buyers will shoulder the reshipping fee.

The customer is responsible for the cost and risk of returning the goods to us. We highly recommend that the customer send the order back to us insured and trackable through the shipping service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery. We cannot be held responsible for goods damaged or lost in return shipment.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Clothes, Masks and other wearable items are not eligible for refund for hygienic reasons.  Only in the event that a Shoes or clothing are damaged upon arrival will we replace the item at no additional charge.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.